RFTA Frequently Asked Questions

FAQs

How do I apply for RFTA employee housing, and what housing options are available?

After accepting a position with RFTA, you will receive information about available housing and instructions for completing the move-in process. This generally includes signing a License Agreement and paying the required rent and security deposit.

Housing options may include:

  • Iron Mountain Place in Glenwood Springs – furnished
  • Residences on Grand in Glenwood Springs – unfurnished
  • Parker House in Carbondale – unfurnished
  • Main Street in Carbondale – unfurnished

Availability changes regularly, and units are assigned on a first-come, first-served basis.

What payments are required before moving in?

A $500 security deposit is required before move-in. The security deposit and any required rent payments must be received before move-in information, such as door codes, is released.

Are there fees for paying rent online?

Processing fees may apply based on the payment method selected through the AppFolio Tenant Portal:

  • E-check: $2.50
  • Debit card: $10.00
  • Credit card: 3% of the payment amount
How do I submit a maintenance request?

Maintenance procedures vary by property.

Residences on Grand: Submit maintenance requests to residencesongrand@gb85.com and candice.hermann@gb85.com or call 970-819-4882 and follow the prompts. Residents are encouraged to copy pm@integratedmtn.com on maintenance emails so Integrated Mountain Management is aware of the request.

Iron Mountain Place, Main Street, and Parker House: Maintenance requests may generally be submitted through the tenant portal, by email, or by phone.

Include your unit number, a detailed description of the issue, and photos when applicable.

How do I give notice and complete the move-out process?

Contact the property management office as soon as you know your move-out date. Written notice must be provided by note, email, or text.

Before vacating, remove all personal belongings, clean the unit thoroughly, return all required keys, and complete any other property-specific requirements. A move-out inspection will be conducted after your departure.

If you move out mid-month, the full month’s rent must be paid in advance. After your move-out is processed and your final departure date is confirmed, any applicable prorated rent refund will be calculated. Security deposit refunds are processed after the inspection and review of applicable charges. Under the License Agreement, the security deposit may be processed and returned within 60 days of the move-out date.

Can my spouse, partner, or roommate live with me?

Additional occupants may be allowed depending on the unit type and occupancy limits. All occupants must be approved and properly documented through the RFTA employee housing process before residing in the unit.

When is rent due, and how can I make a payment?

Rent is due on the first day of each month. Payments received after the applicable grace period, currently the seventh day of the month, may be subject to late fees.

Rent may be paid through the AppFolio Tenant Portal or by check or money order payable to Integrated Mountain Management. Checks and money orders may be delivered to the IMM office at 1001 Grand Avenue, Suite 103, Glenwood Springs, or mailed to P.O. Box 908, Glenwood Springs, CO 81602.

What utilities and amenities are included with my housing?

Utilities are included in the monthly rent. Internet and parking arrangements vary by property. Some locations include internet, while others require residents to establish and pay for their own service. Parking may be assigned or available on a first-come, first-served basis.

Mailbox keys, mailing addresses, internet information, and parking instructions are provided during move-in. Refer to your move-in packet for property-specific information.

What qualifies as a maintenance emergency, and what should I do after business hours?

Emergency maintenance issues may include:

  • No water
  • Major leaks or broken pipes
  • Electrical hazards
  • Loss of heat during cold weather
  • Nonfunctioning exterior doors or locks

Report emergency maintenance issues immediately using the after-hours contact information provided in your move-in packet. For a fire, medical emergency, or immediate personal safety concern, call 911.

How long can I stay in RFTA employee housing, and who should I contact with questions?

Under Section 2, “Term of License,” residents may occupy RFTA-provided housing for a cumulative total of five years. This includes all periods during which the resident has lived in any RFTA-provided housing, not only the current unit.

Integrated Mountain Management can assist with questions about housing, License Agreements, rent payments, maintenance, move-ins, and move-outs. Housing documents, policies, forms, and additional resources should also be available through the RFTA housing website and resource center.

RFTA Contact

Integrated Mountain is dedicated to Excellence in Customer Service and support of our Owners & Tenants. If you are an existing Customer you can email our Customer Service Team and we will work to respond immediately, latest within one business day.

Please email Customer.Service@Integratedmtn.com. If you have an urgent issue or require immediate assistance please call our Customer Service Team at 970 945 7653.

If you are a new customer or have an inquiry regarding our services, please contact us at Customer.Service@Integratedmtn.com and one of our team will reach out.

Customer Service

The Team at Integrated Mountain is dedicated to excellence in Customer Service

customer care

If you are an existing Customer you can email our Customer Service Team and we will work to respond immediately, latest within 1 business day;

Please email:
Customer.Service@Integratedmtn.com

accounting

If you have an Accounting Issue or detailed questions about your account or recent statements;

Please email:
Accounting@Integratedmtn.com

emergency call

If you have an urgent issue or require immediate assistance please call our Customer Service Team;

Please call:
(970) 945-7653